Privacy Policy – Pickup Porter
Effective date: 7 October 2026 | Last updated: 7 October 2026
This Privacy Policy applies to the Pickup Porter mobile application
(Android package name: com.pickupporter.customer) (the "App"), developed and
published by SHAH COMPANY ("we", "us", "our").
The App lets customers book pickup and delivery of goods and parcels using nearby drivers.
By using the App, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Information you provide
- Account details: full name, mobile number (verified by OTP), email address (optional), address and PIN code.
- Profile photo: an image you capture with the camera or select from your device (optional).
- Booking details: pickup and drop addresses, sender and receiver names and mobile numbers, item description, selected vehicle type and load size, and photos of items if you choose to add them.
- Payment information: fare amount and payment status of your bookings. We do not collect or store your card or bank account details in the App.
- Support communication: information you share when you contact our support team.
1.2 Location information (including background location)
Pickup Porter collects location data to enable setting your pickup point automatically,
showing nearby drivers, and keeping your location updated for nearby drivers and active bookings,
even when the app is closed or not in use.
- We collect precise (GPS) and approximate location to detect your current pickup address, show available drivers near you, and calculate distance and fare.
- When the App is in the background, location may continue to be collected through a foreground service with a visible, persistent notification ("Updating your location for nearby drivers").
- Before requesting location permission, the App shows an in-app disclosure explaining this use. You may decline; you can still enter your pickup address manually where supported.
- Your location is shared only with the driver assigned to your booking. It is never used for advertising and is never sold.
- You can withdraw location permission at any time from your device Settings > Apps > Pickup Porter > Permissions.
1.3 Information collected automatically
- Device and app information: device model, operating system version, app version and language preference, used for compatibility and troubleshooting.
- Push notification token: a Firebase Cloud Messaging token used to send you booking updates and account alerts.
- App activity: bookings created, accepted, completed or cancelled.
1.4 Device permissions used
| Permission | Purpose |
|---|
| Location (precise, approximate, background) | Setting the pickup point, showing nearby drivers and keeping location updated for active bookings, as described in section 1.2. |
| Camera | Capturing a profile photo or item photo. Only used when you choose to take a photo. |
| Photos (system photo picker) | Selecting a photo you choose. The App does not access your full photo library. |
| Notifications | Booking status updates, driver assignment and account information. |
| Foreground service | Keeping location updates active while needed, with a visible notification. |
| Internet | Communicating with our servers. |
2. How We Use Your Information
- To create and manage your account and verify your mobile number.
- To create bookings, find nearby drivers and assign a driver to your booking.
- To calculate distance and fare and show booking progress.
- To share necessary pickup/drop and contact details with the assigned driver.
- To send booking updates and important account notifications.
- To provide customer support and resolve disputes.
- To ensure safety, prevent fraud and misuse, and comply with legal obligations.
We do not use your data for advertising, and the App contains no third-party advertising.
3. How We Share Your Information
We do not sell or rent your personal information. We share information only as follows:
- With drivers: the driver assigned to your booking can see your name, mobile number, pickup/drop addresses, location, sender/receiver details and item details, only to complete that booking.
- With service providers who process data on our behalf under confidentiality obligations:
- Google Firebase Cloud Messaging – push notifications (Google Privacy Policy)
- Google Maps Platform – maps, address search and location display (Google Privacy Policy)
- Hosting and SMS/OTP providers – storing data on our servers and verifying your mobile number
- For legal reasons: when required by law, court order or government authority, or to protect the rights, safety and property of our users and the public.
- Business transfer: if our business is merged or acquired, your information may be transferred, subject to this policy.
4. Data Security
- All data between the App and our servers is encrypted in transit using HTTPS (TLS).
- Login session data on your device is stored using encrypted secure storage.
- Access to personal data on our servers is restricted to authorised personnel.
No method of transmission or storage is 100% secure, but we use reasonable measures to protect your information.
5. Data Retention
- We keep your account information for as long as your account is active.
- Location is used in real time; booking records (including pickup/drop addresses) are kept only as long as needed for support, safety and legal or tax requirements.
- When you delete your account, we delete or anonymise your personal data within 30 days, except records we must keep by law (for example, payment and tax records), which are deleted after the legally required period.
6. Account Deletion and Your Rights
- Delete in the App: open Pickup Porter > Profile > Delete Account and confirm.
- Delete by request: email support@pickupporter.com from your registered details with the subject "Delete my Pickup Porter account". We will verify and process the request within 30 days.
- You may access and update your profile information at any time in the App (Profile > Edit Profile).
- You may withdraw permissions (location, camera, notifications) at any time from your device settings.
7. Children's Privacy
The App is intended for users aged 18 years or older. We do not knowingly collect personal information
from children under 18. If you believe a child has provided us personal information, contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated
"Last updated" date, and significant changes will be notified in the App.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us:
- Developer: SHAH COMPANY
- App: Pickup Porter (com.pickupporter.customer)
- Email: support@pickupporter.com
- Phone: +919054749050
- Address: 301, Idial Palace, Pramukh Residency, Morbi, MDG, Morbi, Gujarat-363641 , India
- Website: https://pickupporter.com
