Privacy Policy – Pickup Driver
Effective date: 7 October 2026 | Last updated: 7 October 2026
This Privacy Policy applies to the Pickup Driver mobile application
(Android package name: com.pickupporter.driver) (the "App"), developed and
published by SHAH COMPANY
("we", "us", "our"), the operator of the Pickup Porter platform.
The App is intended for registered delivery partners (drivers) who accept and complete
pickup and delivery requests from customers of Pickup Porter. By using the App, you agree to the
collection and use of information as described in this policy.
1. Information We Collect
1.1 Information you provide
- Account details: full name, mobile number (verified by OTP), email address (optional), residential address and PIN code.
- Profile photo: an image you capture with the camera or select from your device.
- Vehicle details: vehicle type, vehicle number and related information.
- Verification documents: images of documents such as driving licence, vehicle registration certificate (RC), identity proof and other documents required to verify you as a driver.
- Payout details: UPI / GPay mobile number or other payout details you provide to receive your earnings.
- Support communication: information you share when you contact our support team.
1.2 Location information (including background location)
Pickup Driver collects precise location data to enable live trip tracking, assigning
nearby pickup requests, and sharing your real-time location with customers during an active
delivery, even when the app is closed or not in use.
- We collect precise (GPS) and approximate location only while you are online in the App or have an active trip.
- When the App is in the background or the screen is off during an active trip, location continues to be collected through a foreground service with a visible, persistent notification ("Sharing your live location for deliveries").
- Before requesting location permission, the App shows an in-app disclosure explaining this use. You may decline; however, core driver features (receiving requests and live trip tracking) cannot work without location access.
- Location data is never used for advertising and is never sold.
- You can withdraw location permission at any time from your device Settings > Apps > Pickup Driver > Permissions, or by going offline in the App.
1.3 Information collected automatically
- Device and app information: device model, operating system version, app version and language preference, used for compatibility and troubleshooting.
- Push notification token: a Firebase Cloud Messaging token used to send you trip requests, trip updates and account alerts.
- App activity: trips accepted, completed or cancelled, online/offline status and earnings records.
1.4 Device permissions used
| Permission | Purpose |
|---|
| Location (precise, approximate, background) | Receiving nearby requests and live trip tracking for customers, as described in section 1.2. |
| Camera | Capturing your profile photo and document images. Only used when you choose to take a photo. |
| Photos (system photo picker) | Selecting a profile photo or document image you choose. The App does not access your full photo library. |
| Notifications | Alerts for new requests, trip updates and account information. |
| Foreground service | Keeping live location sharing active during an active trip, with a visible notification. |
| Internet | Communicating with our servers. |
2. How We Use Your Information
- To create and manage your driver account and verify your identity, documents and vehicle.
- To show you and assign nearby pickup and delivery requests.
- To share your live location and trip progress with the customer of an active order.
- To calculate trip distance, earnings and process your payouts.
- To send trip requests, updates and important account notifications.
- To provide customer and driver support and resolve disputes.
- To ensure safety, prevent fraud and misuse, and comply with legal obligations.
We do not use your data for advertising, and the App contains no third-party advertising.
3. How We Share Your Information
We do not sell or rent your personal information. We share information only as follows:
- With customers: during an active order, the customer can see your name, profile photo, vehicle details, mobile number and live location, only to complete that order.
- With service providers who process data on our behalf under confidentiality obligations:
- Google Firebase Cloud Messaging – push notifications (Google Privacy Policy)
- Google Maps Platform – maps and location display (Google Privacy Policy)
- Hosting and SMS/OTP providers – storing data on our servers and verifying your mobile number
- For legal reasons: when required by law, court order or government authority, or to protect the rights, safety and property of our users and the public.
- Business transfer: if our business is merged or acquired, your information may be transferred, subject to this policy.
4. Data Security
- All data between the App and our servers is encrypted in transit using HTTPS (TLS).
- Login session data on your device is stored using encrypted secure storage.
- Access to personal data on our servers is restricted to authorised personnel.
No method of transmission or storage is 100% secure, but we use reasonable measures to protect your information.
5. Data Retention
- We keep your account information for as long as your account is active.
- Live location is used in real time during trips; trip location records are kept only as long as needed for earnings, support, safety and legal or tax requirements.
- When you delete your account, we delete or anonymise your personal data within 30 days, except records we must keep by law (for example, payment and tax records), which are deleted after the legally required period.
6. Account Deletion and Your Rights
- Delete in the App: open Pickup Driver > Profile > Delete Account and confirm.
- Delete by request: email support@pickupporter.com from your registered details with the subject "Delete my Pickup Driver account". We will verify and process the request within 30 days.
- You may access and update your profile information at any time in the App (Profile > Edit Profile).
- You may withdraw permissions (location, camera, notifications) at any time from your device settings.
7. Children's Privacy
The App is intended only for adults who are legally eligible to work as delivery drivers (18 years or older).
We do not knowingly collect personal information from children under 18. If you believe a child has provided us
personal information, contact us and we will delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated
"Last updated" date, and significant changes will be notified in the App.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us:
- Developer: SHAH COMPANY
- App: Pickup Driver (com.pickupporter.driver)
- Email: support@pickupporter.com
- Phone: +919054749050
- Address: 301, Idial Palace, Pramukh Residency, Morbi, MDG, Morbi, Gujarat-363641 , India
- Website: https://pickupporter.com
